Position: Temporary Part-time Technical Support Representative Hours: This is a part-time position (15-12 hours per week/ evenings and weekends) Pay: approximately $16.00 per hour Campus: Evanston Approximate start date: ASAP Approximate end date: TBD
Northwestern University is seeking a temporary Part-time Technical Support Representative for the Evanston campus.
Temporary Job Description:
The Technical Support Representative is responsible for providing excellent Level One Information Technology and Audio Visual support on the Evanston campus to students, faculty, staff, and infrastructure (classroom, offices, and common areas). The incumbent must be able to work flexible hours (evening and weekends).
1 - 2 years’ experience in the field of customer service and Information Technology, or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired;
1-2 years of Service Desk/Helpdesk environment providing excellent customer service in person or over the phone;
Intermediate Experience in troubleshooting and repairing PC hardware and associated peripheral incidents;
Intermediate networking knowledge;
Strong ability to work with others as an effective member of a team;
Ability to multi-task;
Ability to work effectively even under time pressure;
Providing excellent front-line technical support for all MBA and Executive Education students in the Technical Support Center;
Supporting and maintaining classroom Audio Visual equipment;
Providing technical support for public computing including computer kiosks, peripherals and televisions;
Performing non-technical tasks and other related duties as required or assigned.
Basic experience with Windows operating systems and Mac OS X;
Basic experience Microsoft Office 2010/2011/2013.
Northwestern University seeks to employ a varied and diverse range of dynamic people who understand the importance of our mission and vision. When you consider a temporary opportunity at Northwestern University, you know that you are joining an institution with a deep history of academic, professional and personal development.
Date Posted: 1/13/2017
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.