As a member of the Network and Systems Infrastructure Team, this person works with team members to ensure that the Colleges' core technology systems are resilient, available, scalable and secure. He/she will manage all aspects of communication operations, prevent security incidents, plan for upgrades, and respond to issues that arise.
Manage current communications infrastructure that includes legacy handsets, fax lines, cabling, PBX, E911 administration, and cabling pathways. Performs adds, moves, and changes to new and existing equipment; provide proper documentation of the process.
Designs and supports networks and telecommunications systems. This includes providing telecom related support for other services like voicemail, reporting, call recording, email, messaging, smartphone integration and voice/video conference integration.
Addresses security vulnerabilities in a proactive manner.
Assists in the evaluation and purchase of products and serviced that improve information technology delivery to the campus. Collaborates with vendors to implement technologies.
Actively updates change management documentation and provides management reports; ensure that infrastructure drawings and documentation are current.
Monitors network and telecommunications systems and addresses performances issues.
Assists in the development, implementation and maintenance of policies, procedures and general documentation.
Provides data for collection of service delivery performance and customer satisfaction metrics.
Assists in administration of Colleges’ technology sites, data center, and disaster recovery and business continuity operations.
Designs and installs infrastructure to support communication applications and user environments such as call centers, sports broadcasting, television plant management, wired and wireless networking, etc.
Engages in all aspects of the team and department activities.
Undergraduate degree in a technology-related field (equivalent training and experience may be considered).
At least 5 years of experience administering telecom and data network and system services with a focus on managing enterprise-level PBX, TCP/IP networks, and x86 servers. Experience with the following systems/services is desirable but not required: APC Struxureware, Avaya Telephony, Avaya Symposium, MicroSoft Exchange, and VeraSmart Call Reporting.
Understanding of common network and telecommunications protocols and operating systems along with their relevant security issues.
Considerable knowledge of communication system installation, network cabling, and outside plant cabling.
Knowledge of telecommunication solutions such as such key systems, TDM,,voice over IP devices, SIP protocol, routing, DHCP, VLAN and QoS concepts.
Proficiency with working in a team-centered environment with a high-degree of planning, communication, change-management documentation, and customer service.
Strong project management orientation.
This is a full-time, 12-month, benefits-eligible administrative salaried position. On-call hours are required for maintenance and troubleshooting. The benefit package includes but is not limited to: 20 days of vacation each year; 10 paid holidays; medical, dental, and vision insurances; long-term disability coverage; group term life insurance programs; and retirement benefits. Normal campus office hours of work are 8:30 a.m. to 5:00 p.m., Monday through Friday. This position description is not all-inclusive, as other tasks or responsibilities may be assigned.
Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three professional references to our application service, Interfolio https://apply.interfolio.com/41974. If you have any questions about using Interfolio, please send to email@example.com.
Additional Salary Information: Starting salary will be commensurate to education and experience. The benefit package includes but is not limited to: 20 days of vacation each year; 10 paid holidays; medical, dental, and vision insurances; long-term disability coverage; group term life insurance programs; and a generous retirement benefit program.