The National September 11 Memorial and Museum (9/11 Memorial) is seeking an experienced AV/multimedia technology professional to support the organization’s state of the art, public facing exhibit technologies within the Museum. He/She must demonstrate strong communication skills, both verbally and in writing, with colleagues, vendors, and the general public and must be accustomed to working in a busy environment. The AV and Multimedia QC Engineer will report to the Manager of AV and Multimedia, and will work as part of an AV team dedicated to supporting the Museum’s media.
Work with Museum technical staff to provide daily maintenance, troubleshooting on the 9/11 Memorial Museum's multimedia systems.
Work closely with AV Manager and Systems Engineer to maintain the audio and visual quality of installed exhibits.
Work closely with key Exhibitions stakeholders, including the Education and Special Events departments.
Maintain, support, troubleshoot, and replace when needed display screens, projectors, video extenders, and other AV hardware.
Coordinate closely with internal Facilities and Engineering staff, Security, Visitor Services staff, or Exhibitions teams to report and identify times when non-functioning devices can be replaced.
Provide support per a changing schedule, with occasional Saturday and Sunday shifts. Varying weekday shifts of 7am-3pm, 11am-7pm and 3pm-11pm are also necessary.
Be flexible to arrive early or remain late as needed to repair faulty equipment or to support events.
5-10 years of experience
Experience with all or some of the following hardware and systems:
Barco Medialon Manager control software and ShowMaster Processor
Dataton Watchout Software
Crestron DM switchers
Crestron control processors
Yamaha LS9-32 and QL1 Mixing console
Media Matrix NION Digital Signal processors
Microsoft Power Point
Apple MAC PRO
Sennhieser Wireless mics
Knowledge of Dante and AES digital audio protocols a plus
Self-motivated with experience working with complex AV systems in a fast-paced workplace.
Knowledge and background with some or all of hardware and systems referenced above.
Experience working with media driven by Windows and Apple operating systems.
Ability to read AV prints.
Experience working with digital signage.
Working knowledge or better of IP networking.
Experience working closely with technical, facilities, administrative, and senior staff levels in a demanding environment.
High school diploma or equivalency.
Ability to climb ladders and lift up to 50 lbs.
Experience with streaming and digital media formats, encoding, and transcoding.
Additional Salary Information: •Full-time position. •We offer a competitive salary and full benefits package.