The George Mason University Department of Police and Public Safety invites applications for the position of Public Safety Communications Manager. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
The department is a fully sworn and accredited police department. The department provides professional police services to a diverse university population of over 35,000 students, faculty and staff. George Mason University is currently the largest and most diverse university in Virginia with students from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax, and Science and Technology (formerly Prince William), as well as at learning locations across the commonwealth of Virginia.
The Public Safety Communications Manager works in the University Police Department's 24-hour (24/7) Public Safety Answering Point (PSAP), and performs a variety of communications and operational tasks in support of public safety, security and law enforcement operations in accordance with existing university, state and federal guidelines. Supervisory duties include:
Supervises, plans and participates in the daily operational activities of the Communications Center, providing oversight and direction to police dispatchers;
Manages employee schedules, training, and leave requests to ensure adequate personnel levels are maintained 24/7;
Manages individual and team performance—coaches, counsels, motivates and evaluates employees, performing remedial training or corrective action when needed;
Prepares reports regarding Communications activity, and keeps superiors/management informed of events affecting Communications area;
Trains new Communications Officers, including completing daily progress reports;
Represents the Communications Center/Department at internal and external meetings;
Serves as the Virginia Criminal Information Network (VCIN) Terminal Agency Coordinator for the department;
Assists in updating policies, general orders, standard operating procedures, and the training manual for Communications;
Coordinates applicant testing and assists on interview boards for Communications Officer positions; and
Ensures compliance with relevant laws, policies and procedures of Mason, the Commonwealth of Virginia, National Crime Information Center (NCIC), and VCIN.
This position will be responsible for acting as a backup dispatcher in the absence of Communications Officers, with duties including answering emergency telephone lines, dispatching police officers, managing lost and found items, monitoring the university fire alarm system, monitoring the university closed-circuit television (CCTV) security system, and providing information and customer service to the university community via both telephone and a walk-up window.
The incumbent may be required to work day, evening, or overnight shifts as needed, as well holidays and university closures.
NCIC/VCIN Operator Requirements as set out by the FBI Criminal Justice Information System:
A high school diploma or equivalency;
Demonstrated experience working in a police communications center (at least 3 years is desired);
No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct;
Must not currently be wanted for any crime;
Must not have been found guilty by reason of mental illness for any crime;
Be a U.S. citizen or have been a lawful resident of the U.S. for the past 10 consecutive years;
Be able to pass an extensive background investigation to include a polygraph and psychological assessment;
Possess DCJS Dispatcher Certification, or be able to attend and successfully complete an 80-hour police communications course at the Northern Virginia Criminal Justice Training Academy (NVCJTA);
Possess or able to become certified and maintain a NCIC/VCIN Level A certification;
Have or be able to obtain Virginia DCJS General Instructor certification;
Have no illegal drug use within the past two years;
Knowledge of rules and regulations governing the operation of emergency telephone systems and police radio systems;
Ability to supervise, train and evaluate staff;
Ability to organize, assign and prioritize workload of self and others;
Assist the public in a professional manner;
Have the ability to multitask and prioritize in a very busy police communications center;
Ability to communicate effectively via telephone and radio;
Ability to handle stress under emergency situations;
Have ethical conduct to act in the interest of protecting the department from liability;
Ability to type at least 50 words per minute; and
Experience operating computers using Microsoft Windows.
Bachelor's degree, supervisory training, and/or advanced certifications are highly preferred;
Five or more years working in a police communications center;
Substantial experience as a training instructor; and
Extensive knowledge of VCIN/NCIC procedures.
Both new and current state employees will be required to serve a one-year probationary period upon employment.
Salary: Starting salary in upper $40,000s; commensurate with education and experience.
Criminal Background Check: Standard Background Check
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply for position number 00680z at http://jobs.gmu.edu by June 27, 2017; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
All applicants must provide a valid e-mail address, as all communications from the department will be electronic.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.