Advertised Summary Job Description: Reporting to the Manager, Classroom & Academic Computing; the Associate Support Technician is responsible for all aspects of support, operation, and security of campus-wide electronic learning environments, conference rooms, specialty rooms and videoconferencing events. The hours for this role are Monday-Friday from 2pm-10pm
CHARACTERISTIC DUTIES AND RESPONSIBILITIES: -Provides maintenance and support of AV/IT Systems hardware, computing systems hardware, kiosk PC hardware, media presentation systems, audio visual components, network issues, lecture capture technologies and related equipment that exist in these facilities. -Function with the strict guidelines of service level agreements and provides support coverage during operational hours. -Provides technical support locally, remotely, and/or by telephone. -Monitors automated reports and/or responds to alerts for multiple hard/software issues. -Provides on-call support from Client Support Services (Help Desk), end users, developers, and operations staff, or automated tools regarding availability, performance or functionality problems. -Provides direct client training as well as support at time of installation, deployment, or repair. - Provides inventory control for Field Operations. -Provides procurement for specific and assigned facilities, hardware and/or services. -Provides excellent customer service and maintains good relationships with clients and department/school administration. -Interacts with colleagues from other CUIT groups with whom he/she relies upon for regular collaboration. -Knowledge of personal computer and audiovisual hardware. -Directly assist and train part-time field operation employees. -Check and respond to emergency emails during off-hours. -May be required to work outside normal work hours to meet demands and deadlines. -Periodically provide onsite training for Columbia University faculty, staff, and students on the operation of classroom technologies. -All other duties as assigned.
General Minimum Qualifications: -Bachelor's degree and/or its equivalent required. -Minimum 2-4 years' related experience.
Additional Specific Minimum Qualifications: -Knowledge of AV/IT Systems hardware and/or Classroom Technologies -Familiarity with Windows OS and MacOS hardware and related software. -Completes work on time and to expected standards. Must be self-motivated and detail oriented. -Must be willing to work flexible hours including nights and weekends.\ -Ability to work effectively with internal and external personnel. -Ability to communicate technical information to non-technical audiences. -Must be able to perform manual labor when required (e.g. paper deliveries, computer furniture/equipment, A/V furniture/equipment). Ability to lift up to 50 lbs (e.g. AV/IT system hardware). -Excellent written and verbal communication skills. -Demonstrated ability to work in a fast-paced, deadline driven environment. -Demonstrated excellence in a variety of competencies including teamwork/collaboration, analytical thinking, communication and influencing skills, and technical expertise. -Ability to work with changing priorities and with multiple projects.
Preferred Qualifications: -Experience with Creston hardware and software technology (e.g. Crestron toolbox). -Experience with unified communications, streaming and digital media systems. -Experience with Lecture Capture systems. -Basic understanding of network protocols and configurations. -General knowledge of the SIMPL programming language. -Experience supporting lecture capture hardware and software. -Previous experience in higher education. -Self-motivated and detail oriented. -A+ Certification. -CTS Certification.
As a member of the National Collegiate Athletic Association (NCAA) and the Council of Ivy Group Presidents (Ivy League), it is imperative that members of the Columbia University community, in all matters related to the intercollegiate athletics program, exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA, Conference, University, and Department of Intercollegiate Athletics and Physical Education rules and regulations.
Columbia University is an Equal Opportunity/Affirmative Action employer.
Internal Number: 126_171238
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.