Audio Visual Associate: HSC Learning Space Services
Stony Brook University
September 20, 2018
Stony Brook, New York
Required Qualifications (as evidenced by an attached resume):
Bachelor's Degree (or foreign equivalent or higher). In lieu of degree, four years of directly related full time experience, or a combination of higher education and experience totaling four full-time years may be considered. Experience working with audio visual equipment and multimedia presentation equipment. Experience troubleshooting common complications at the user's end. Basic understanding of computers and computer operating systems.
Experience training users, or working together with others to provide customer service. Experience connecting and operating presentation and audio visual hardware on both wired and wireless computer networks. Experience providing AV support in a conference center or similar setting. Experience with video, audio and control signals. Experience operating audio visual support equipment including multimedia projectors, LCD panels, presentation computers, sound systems and presentation control systems. Experience writing end-user documentation.
Brief Description of Duties:
The position of Audio Visual Associate: HSC Learning Space Services is a technical support position with a high level of client interaction. This position will largely provide audio visual service in learning spaces on the West, East, and South campuses. Provides faculty and staff audio visual, computer presentation and device connectivity support. Provides assistance to presenters, schedules, troubleshoots and operates digital media systems. Evaluates instructor's needs, and provides required support. Integrates user's media and equipment (laptops tablets etc.) with presentation systems. Troubleshoots problems with computers, presentation systems and production systems. Help to extend the life cycle of technology and learning space furniture by adhering to maintenance and reporting standards.
The successful incumbent will be a self-starter, exercising excellent judgment in ensuring that all classes proceed to the user's satisfaction, in spite of failed technology, or irregularities with teaching tools. Strong organizational skills, including exceptional attention to detail, are essential for success in this role and to effectively and independently administer the day-to-day workflow required of this position.
Provide support for locking and standardizing media support systems daily. Reset learning spaces from the daily instructional activities. Site and correct daily issues such as system anomalies, consumable supply levels (batteries, markers, solvent, chalk, cables), and furniture in learning spaces. Correct technology maintenance problems, and report via service ticket. Assist faculty (via intercom, phone, or in person) with presentation equipment, control systems and media systems in live teaching situations. Connect with users in the field. Provide hands-on support to the user's comfort level to ensure the most effective use of media, equipment, and furniture configurations.
Instruct "Best Practices" for AV systems. Schedule systems support training events or publicize training events for other IT services beneficial to users in the teaching/learning community. Liaise with Educational Technologist and Faculty Center when support involves pedagogy and learning outcomes. Schedule appropriate media equipment and facilities to support instruction and University programs. Extend advanced support to faculty and instructors developing progressive teaching styles and promoting deeper usage of the portable, or installed, equipment.
Check equipment in/out. Properly set-up equipment and facilities for next use. Keep equipment storage areas inspected and tidy, and portable equipment and learning spaces preventatively maintained.
Provide support of course-based HD video conferences, telepresence video services, and endpoints such as scheduling tests, room maintenance, users connecting peripherals or sharing content and preventative checks. Train users on site on the systems, and best practices. Work with support technicians on the West campus.
In performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.
Document media systems, classrooms, facilities, and other supported spaces with record and in picture. Maintain and update records keeping an accurate semester
Internal Number: 1801865
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.
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