Reports To: Director of Media and technology Support Services-Joseph Bonchi
Position Type: Staff
Position Summary: Under the direction of the Assistant Director for Technology Support Services, the position oversees the late afternoon and evening support of IT services for instruction and special events and conferencing. This includes, but is not limited to, maintenance of instructional technology and equipment in university¬-wide learning spaces, student computer labs, and other general-purpose instructional facilities, supervision of a large staff of student technology assistants (STA) in support of these spaces, supervision of delivery of specialized IT and/or audio/visual equipment for instruction and special events, and providing technical assistance in using technology and specialized audio/visual equipment. The position routinely provides individualized technical assistance to faculty, staff, and external conference services clients to immediately resolve problems arising during classroom instruction and/or special events. The position works independently with no on-site supervision after normal university business hours. The typical hours for this position during the fall and spring semesters will be Tuesday through Friday from 3PM to 11PM, and Saturday from 8AM to 4PM. Summer semester hours will be determined based on the university's summer schedule, which is reviewed yearly. Flexible hours are required when classes are not in session. The position works closely with colleagues within MTSS, providing after-hours support for classroom and instructional spaces per the MTSS Classroom Advocacy Initiative, as well as special events and conferencing. In addition, the position works closely with other IST units as needed
Prerequisite Qualifications: • A minimum of a two-year degree in a communications or instructional technology related discipline or equivalent background.• A minimum of 2 years of supervisory experience in an academic, corporate, or hotel/conference center environment.• Strong oral and written communication skills.• Strong organizational skills.• Strong background in sound reinforcement including operation of complex mixing boards.• Strong problem solving skills are essential including the ability to effectively communicate with a wide range of customers including faculty, students, staff, and conference services clients, and a commitment to provide operational and technical support in an educational environment. • Extensive experience in scheduling and managing support staff, including training and conflict resolution. • Technical skills required include the areas of installation, repair, modification and operation of digital media equipment; installation and maintenance of audio/video and computerized presentation equipment, public address systems, infrared and RF controls and security devices; minor repair of audio/visual equipment, overhead projectors, amplifiers, DVD's, and projection systems including the ability to analyze equipment problems and determine what repairs are needed; • Experience in the use of personal computers and configuring personal computers and other digital devices for network access, IP addresses, browser configuration, etc. • Knowledge of personal computer and mobile operating systems, including: Windows, OS X, Linux, iOS and Android. • Computer proficiency in the latest versions of MS Office applications including an in-depth knowledge of troubleshooting of presentation applications, primarily Microsoft PowerPoint and related advanced features such as audio/video integration.• Extensive knowledge of audio/video CODECS, cameras, microphones, audio and video mixers and/or switchers, wiring, RS 232 and IR controls, and integration of AV equipment.