Viewing technology in the context of work, scholarship and campus life, Tufts Technology Services (TTS) is a university-wide service organization committed to delivering technology services that support Tufts' mission of teaching, learning, research, and service. Understanding that IT enables innovation, TTS prioritizes holistic, human-centered design strategies to create timely and intuitive services, applications and tools that differentiate the Tufts experience.
Across our diverse and creative teams, we engage and focus our collective talent to strengthen Tufts' strategic IT capabilities. To keep pace with our community's emerging needs, we continue to evolve our competencies across four main families of practice, including Planning and Design, Service Delivery and Operations, Data Strategy, and Academic Technology.
Thinking and acting strategically with technology occurs through strong partnerships and an engaged community. Additionally, for technologies to take on integral meaning to our work, we also need reliable and consistent support in using them. With staff across all of Tufts' campuses, as well as a 24x7 IT Service Desk, we collaborate with schools and divisions to meet the demands of a global, mobile community and to enable the broadest possible access.
Come join our collaborative, flexible work environment, where leadership is valued at all levels of the organization, and opportunities abound to work with leading technologies and learn new skills
A member of the Design Practice within Tufts Technology Services, the UX Writer/Content Strategist collaborates with a broad range of university business stakeholders and functional teams to define content requirements and strategy that best achieve business goals. S/he manages the content lifecycle for digital properties, including planning, creation, delivery, evaluation, and maintenance. S/he contributes to the creation of elegant user-centered solutions for content presentation; aids in the oversight of content migration/integration and preparing of related documentation; is responsible for the creation of taxonomies and metadata frameworks for grouping and tagging content. S/he thinks holistically about product and UX (user context and goals, design, insight, and language) and works closely with UX and service designers, contributing to the creation of delightful user experiences across touchpoints, including web and mobile sites and enterprise applications, and the generation of design process artifacts, such as design briefs, user stories, functional specification documents, etc.
A Bachelor's Degree in related field, such as English, journalism, technical writing, or library science, or 5+ years' of equivalent experience.
At least 3 years of experience creating/writing/publishing content for Web or other digital media
Demonstrated superior writing, editing, and proofreading skills with ability to bring a consistent and harmonious tone across digital properties while demonstrating deep understanding of mobile copywriting and usage patterns, and web and accessibility standards
Excellent communication and teamwork skills, and proven ability to lead tasks and drive results.
A proven track record collaborating on projects where translating complex concepts into easy-to-understand interactive experiences is required.
A diverse portfolio of work to demonstrate authored and edited web content.
Proficient in web analytic tools such as SiteImprove and Google Analytics
Experience providing content strategy for at least one large website
Knowledge of web accessibility standards (WCAG 2.0, 2.1)
Extensive experience planning for and developing useful, usable content including instructional text, error and confirmation messages, taxonomy and nomenclature.
Passion for creating great user experiences with actionable knowledge of the digital landscape including current industry and user trends, emerging technologies, and standards.
Understanding of interaction design and information architecture with regards to content strategy.
Ability to scope, organize and execute multiple projects with interrelated goals.
Experience devising strategies for, and assisting in the execution of, the integration of feed (RSS, CSV) and social media content into content management systems, specifically Drupal.
Experience working with and/or creating artifacts such as personas, concept models, site maps, flowcharts, wireframes, etc., to articulate user need and inform and define deliverables.
Working knowledge of wireframing and prototyping tools such as Azure, inVision, Sketch, Visio, or UXPin
Experience with, or working knowledge of, Design Thinking frameworks and methodologies
Working knowledge of the Adobe Creative Cloud Suite (Illustrator, Photoshop, InDesign, etc.)
Working knowledge of SEO and Accessibility tools
Has experience developing information architectures and performing usability testing
Advanced proficiency in the MS Office Suite
Special Work Schedule Requirements: The majority of the work for this position is performed during normal business hours Monday through Friday. However, there may be an occasional need to work during evening hours as required.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville
Job: IT (Information Technology)
Organization: Tufts Technology Services
Employee Status: Regular Schedule: Full-time
Job Posting: Jan 9, 2019, 5:37:45 PM
Internal Number: 91880
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.
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