The Endpoint Support team is responsible for providing single contact support for a wide range of information technology services. UWRF defines endpoint services as campus owned computers and peripherals, software, hardware, television, computer labs, technology enhanced classrooms and access to campus specific information technology resources. This position co-leads a team of student endpoint support staff and is responsible for daily operations. This is a highly responsible professional staff position that provides daily delivery of customer focused Division of Technology Services (DoTS) technical support with a focus on audio visual equipment. The scope of this position encompasses technical support for employees affiliated with the University of Wisconsin–River Falls and University owned computers and peripherals as well as project management facilitation for all university-related audio visual projects. This position works together with the other Endpoint Support Professional to support of all University owned endpoint devices. This role provides technical leadership and services to our customers with a focus on providing innovative solutions, delivering exceptional customer service, and creating a reliable infrastructure that demonstrates value to the students, faculty, staff, and alumni of the university. Typical hours are 7:45 AM – 4:30 PM Monday through Friday. Coverage outside of typical working schedule will be required during unplanned outages or planned upgrades.
Knowledge, Skills and Abilities:
Minimum of four years relevant work experience.
Experience leading technical support staff.
Mobility and dexterity to move about the university; manual dexterity to pull, handle, move and manipulate equipment, ability to read computer monitors, ability to work with keyboard, mouse and monitor for extended time periods. Ability to lift up to 50 pounds without assistance to chest level.
Experience in audio visual design and support.
Project Management experience.
Four-year degree in MIS, Business Administration or an IT related field
Certifications: ITIL Foundations, HDI Management Certifications, A/V industry certifications
Experience troubleshooting Microsoft Windows and Macintosh desktop operating systems and software.
Knowledge of printing services: support, maintenance, documentation, upgrades and life-cycle.
Understanding of basic networking principles, network hardware, computer hardware and software.
Ability to communicate technical detail in non-technical language with a focus on the customer.
Knowledge and practice of interpersonal skills needed to address potentially difficult situations and customers.
Understanding of TCP/IP networking including DHCP, DNS and print services.
Understanding of information security best practices
Special Instructions to Applicants:
Applicants are required to apply online. UWRF will not consider paper, emailed or faxed applications.
Applicants are required to provide:
Letter of interest specifying qualifications and experience (cover letter)
An unofficial transcript (official copies of transcripts will be required if hired).
Provide the names, addresses, telephone numbers, and e-mail addresses of three references who can specifically comment on your ability, experience and professional preparation (references).
Inquiries should be addressed to: Steven Meads Search Committee Chair Division of Technology Services firstname.lastname@example.org
Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials by February 8, 2019. A criminal background check will be completed on final candidates.
Per UPS Operational Policy: TC 1, UW System requires reference checks related to sexual harassment and sexual violence to be conducted at a minimum with a final candidate's most recent employer and with all previous UW System institution and State of Wisconsin agency employers from the past seven (7) years.
UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-4941.
UW-River Falls is an equal opportunity, affirmative action employer subject to all state and federal regulations pertaining to non-discrimination based upon sex, gender identity or expression, sexual orientation, race, color, national origin, religion, disability, marital status, age, arrest and/or conviction record, veteran or military status. All persons, especially women, minorities, veterans, and persons with disabilities are encouraged to apply.
Employment is subject to federal laws that require verification of your identity and legal right to work in the United States as required by the Immigration Reform and Control Act.
Confidentiality of Applicant Materials:
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the final candidates may be released. See Wis. Stat. sec. 19.36(7).
Annual Security and Fire Safety Report:
The Annual Security and Fire Safety Report, which includes statistics about reported crimes and information about campus security policies can be viewed at https://www.uwrf.edu/Police/Annual-Security-Report.cfm or call University Police at 715-425-3133 for a paper copy.
Internal Number: 4984
About University of Wisconsin - River Falls
Our mission is to help prepare students to be productive, creative, ethical, engaged citizens and leaders with an informed global perspective.