1. Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment. 2. Executes audio-visual service requests for classroom and event support. 3. Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment. 4. Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers. 5. Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 6. Escalates support issues within Media Services to ensure timely solutions. 7. Documents service requests and problem reports for departmental databases. 8. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 9. Tests and maintains audio-visual rental equipment. 10. Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment. 11. Performs component level replacement as needed. 12. Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities 13. May perform other duties as assigned.
Preferred Education: Experience with Windows OS and macOS. Intermediate proficiency with MS PowerPoint, Word, and Excel.
Preferred Education, Experience and Skills: Experience with Windows OS and macOS. Intermediate proficiency with MS PowerPoint, Word, and Excel.
Required Skill/ability 5: Excellent problem solving and troubleshooting skills. Ability and willingness to learn new skills as necessary to meet the evolving media technology needs of the school.
Posting Position Title: Classroom Technology & Media Specialist 1
Required Skill/ability 3: Experience with video production including Point Tilt Zoom camera operation; all types of microphones and their proper utilization; mixers; acoustics; Crestron control systems; and AV over IP infrastructure.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: AV Helpdesk Support Technician
Required Skill/ability 1: Commitment to customer service: Ability to listen carefully and understand needs and proactively respond to those needs in a professional and timely manner. Must be able to handle many tasks simultaneously in a competent organized manner.
Required Skill/ability 4: Experience with video conference software Zoom. Experience with Canvas LMS and Panopto. Experience with digital media production software, such as Adobe Creative Suite and Adobe Premier.
Required Skill/ability 2: Excellent communication skills. Successful candidate must be able to communicate to a diverse user community with diplomacy and professionalism. Demonstrated ability to consistently meet deadlines with high accuracy, attention to detail and follow through on all assigned tasks
Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.
Internal Number: 53380BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.