Cornell University's Albert R. Mann Library offers one of the country's best library collections in agriculture, life sciences and human ecology, extensive computing facilities, a broad suite of digital media technology, tools for GIS, hands-on workshops, customized reference consultations and a range of other services. The print and digital collections encompass biology and biotechnology, plant and animal sciences, nutrition, food science, natural resources and environmental sciences, textiles, human development, business, policy analysis, and other selected natural and social sciences.
Mann Library seeks a dynamic, hands-on leader for the position of Access Services and Interlibrary Loan (ILL) Manager. Under the direction of the Head of Operations and Outreach, the Access Services and ILL Manager will oversee the day-to-day operations of circulation and interlibrary loan.
Supervise 4.5 FTEs including evening and weekend staff, stacks coordinator, reserves coordinator, and ILL/document delivery staff.
Assists Head of Operations and Outreach in planning, implementing, and assessing library services in all areas of Mann Access Services and ILL.
Coordinates the workflow and desk schedule for staff who work circulation at the library's service desk, which also includes poster printing and reference services.
Determines and implements operational procedures for Mann Library.
Leads the student management team to ensure that hiring, scheduling, and training of student employees continues to meet the needs of the department.
In collaboration with the Reference Services Coordinator and Information Assistants, provides a broad range of information and references services in person, over the telephone, via chat and via email. Assists library users in searching public access bibliographic, numeric, and full-text databases. Provides support for email questions from USDA patrons.
Works with Information Assistants to manage desk and chat shift coverage. Works with the Reference Services Coordinator and the Information Assistants to recommend and adapt desk procedures and changes to workflows to support smooth operations and to provide outstanding reference service at combined service point.
Represents Mann Library and Mann Access Services/ILL by serving on library and campus committees and projects.
The Access Services and ILL Manager must be a hands-on leader, enthusiastically participating in day-to-day work while also inspiring staff to seek creative solutions to meet the changing needs of our users, which include faculty, students, and staff at Cornell, as well as SUNY students and NYS residents. They should anticipate needs and take risks in order to reinvent the service model as necessary. The Access Services and ILL Manager must be well informed about current practices, theories, and issues in library services and exhibit creativity, initiative, and flexibility.
Work schedule is 8:00AM – 5:00PM, Monday through Friday. Occasional nights and weekends may be required.
Associate's degree or equivalent and 2-3 years' experience in a public services position in an academic library or equivalent.
Strong interpersonal, organizational, and communication skills.
Ability to work effectively with a diverse population in busy public service setting.
Ability to work in a fast-paced, technologically advanced environment.
Demonstrated commitment to excellent customer service.
Ability to analyze problems and make independent appropriate judgment.
Knowledge of library systems such as Voyager, ILLiad, and Ares software.
Skills with multimedia equipment and technology.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position.
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University Job Title:
Library Administrator II
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