Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students' lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core FourArts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island's oldest private coeducational university, serving more than 8,100 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students more than 50 undergraduate majors and 70 graduate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 115,000 graduates across the country, a growing enrollment of students from 41 states and 58 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.
Responsibilities include installing, configuring, troubleshooting, and supporting Adelphi University's computing endpoints and peripherals within the community of campuses. Most duties include, but are not limited to, software installation/updates, hardware configuration/installation, creating endpoint images, integrating endpoints to the network and break/fix level 2 support.
REPORTS TO: Associate Director of Endpoint, AV, & Telecommunications
RESPONSIBILITIES & DUTIES:
Resolve hardware and software problems on endpoints running MS Windows, Apple OSX, Chrome OS, Android, iOS.
Image and install new computers into the network for computer labs, faculty, administrative staff, campus events, kiosks, loaners, and multimedia and conference rooms.
Migrate software and user data to replace older computers on a replacement schedule.
Trace network runs and patch network cables to pre-configured switches ensuring that they are connected to the correct network segment as well as Telephony topography and configuration.
Recommend endpoint specifications for standard computing and specialized needs.
Ensure endpoint security by physically locking devices where applicable, remediating malware and other infections, making recommendations for ensuring the security of computing endpoints.
Ensure software license compliance of all software installed on university endpoints by keeping track of software license keys, installers and where installed.
Record all work in a timely fashion in our work order system. Update work tickets as work progresses.
Compile and maintain technical documentation of Adelphi's endpoint hardware and software configuration.
Move assets and related equipment across all campuses, documenting inventory updates.
Interact with vendors and other internal University departments. (Repair services, spare parts or contracted maintenance providers, shippers and research new products).
Work closely with the Endpoint Engineers on endpoint Microsoft Active Directory account membership, policies, updates/patches and imaging using SCCM and JAMF Casper servers
Provide support for printing and scanning,
Work independently to setup and support campus events requiring computing endpoints. This includes; ensuring the relevant software is installed and tested, the required network ports are configured correctly, wiring additional network switches and electrical extensions. All wiring is taped-down to an aesthetically pleasing status. This may include over-time and weekend work.
Maintain printers by clearing jams, diagnosing and resolving other printer problems. Escalate repair or service issues to repair vendor. Recommend printer replacements as necessary.
Maintain a basic set of tools provided by the university. Each technician is also required to carry a two-way radio.
Mentor and train student workers in their professional growth and partners in the workplace.
Make proactive recommendations to resolve recurring problems and customer needs. Keep up to date on emerging technologies and trends that will bring enhancements to the university's IT infrastructure in support of IT's strategic objectives.
Support wired network connectivity, campus television to all student dormitories.
Maintain Classroom support in all endpoint technology. Video and audio distribution.
Proactively check all computer labs and classrooms prior to each semester ensuring all endpoints work correctly, are clean and all wires (electrical and network) are neat and safe.
Perform other job-related duties as assigned.
Ability to be organized, pay attention to detail and follow instructions.
Team oriented, willing to learn, and instruct co-workers.
Ability to prioritize workload according to volume, urgency, etc.
Valid New York State Driver license.
Ability to pass proficiency standards exam administered by Adelphi University IT managers.
Excellent communication skills with the ability to instruct users in a concise and timely fashion.
Overtime is required of this position on rare occasions. Notice of such overtime will be given as far in advance as possible.
Ability to move computer hardware such as CPU, monitors, printers, telephones etc., and place and install them to a desktop level.
The navigation of stairs is involved in many repairs, deliveries and installation.
Bachelor's degree preferred with 3+ years relevant work experience.
Equivalent training and work experience considered in lieu of college degree.
Ability to support current Microsoft OS, Endpoint Active Directory Integration, Virtual environments, Mac OS X systems, mobile operating systems.
Apple genius experience is a definite plus.
Certifications are a plus but not required depending on prior work experience.
Must have a proficiency equal to the certifications listed: A+, Net+, MCP, ACMT (Apple Certified Mac Tech), ITIL foundation.
Adelphi University comprises a small liberal arts college and a cluster of professional schools that have grown up in close relationship to the needs of the region. Our mission is to provide quality undergraduate and graduate education and to offer professional preparation of the first rank in arts, education, business, clinical psychology, social work, nursing and other health sciences.
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