The purpose of the Embedded Security Systems Administrator is to provide operational support to the client’s global, enterprise access control and CCTV systems and architecture. The Embedded Security Systems Administrator will be expected to provide system support to meet the needs of our customer at a tier 2 level directly in support of newly configured server environments.
The principal responsibilities of the role are as follows:
System Administration, version upgrades, patching, change mgmt. & hardware configuration updates and governance
Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc.
Day to day operations – administration - including but not limited to; profile, photo, clearance administration, and reporting
Day to day monitoring of activities within a specific site or region including access control, CCTV, and intrusion detection related activities
Application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
Application related issue (impacting day to day core business activities and/or multiple sites)
Planned routine maintenance of the CCURE, Victor, and associated applications.
Operations and Support
Implementing and supporting the day to day operations of the security systems;
Regular review of system performance and system events
Checking the status of security hardware
Regular system reporting
Health checks of server hardware
Enforcing controls and standards
Support and Services:
Assisting the upgrade of thick client installations.
Assisting operators with day to day issues and escalating if unable to solve
Diagnosing/rectifying issues reported by the security/customers service staff escalating if unable to solve
Routine System Maintenance
Planned maintenance of the security systems at a regional level:
Working with the local integrator to oversee PPM
Run reports to show high volume of alarms on devices and rectify
Assess of impact of the maintenance requirement to local staff and escalate if necessary.
OS patching on a monthly basis (or as agreed by the clients IT department)
Testing of version upgrades and Service Pack installations in the test environment
Flagging any issues discovered including impact on 3rd party connected services
Installing approved version upgrades and Service Packs in the live and environment
Assisting with firmware upgrades of field devices (Carried out by local integrator)
The ideal candidate will have the following skills, knowledge and experience:
Experience with Enterprise Security Systems
Excellent Attention to detail
Experience with ticketing systems
Able to assess reported issues and rectify
Excellent communication skills to peers and clients
Advanced Knowledge of C•Cure 9000 and Victor
Knowledge of Software House hardware
Able to provide Microsoft OS support
Able to perform of Network Diagnostics
NB: Security clearance may be required for this post
Applicants must be able to demonstrate:
2 + years of Security System Administration
2 + years’ experience with Software House products, (Including, C•Cure 800/9000, Victor, VideoEdge, BIRS)
2 + years: Providing end user support
Knowledge and skills
C•Cure 9000 Advanced Certification
C•Cure 9000 Enterprise Architecture Certification
American Dynamics Victor and Video Edge Advanced Certification
Excellent communication skills
Able to work to strict deadlines
Able to manage a number of projects across multiple time zones
Knowledge of the Microsoft Suite
It would be preferable for applicants to also demonstrate:
Additional Salary Information: 401k
Medical & Dental Cover
Annual Pay Review
RE-IMAGINE SECURITY WITH US
Accelerate your career here
We’re a team of people who relish a challenge, on a constant pursuit to re-imagine security for the better. We’re looking for committed bright-sparks, intent on solving complex problems in new ways for our world class clients. In return, you’ll accelerate your career through on-the-job training, plenty of stretch, responsibility and challenge.
Pioneer with us
We are a rapidly growing, founder-led business with a clear and focused vision: to pioneer a re-imagined security industry. We serve our world class clients 24/7 from five global hubs. By joining QCIC, you’ll not only work with a highly-skilled and industry-leading team, operating at the top of their game, but you’ll also represent a socially responsible security company, one which cares about its impact on the wider world –be it through environmental initiatives or charitable giving.
Enjoy a challenging, innovative and fulfilling culture
We are naturally ambitious, setting a high bar for performance. Sometimes, that means making bold decisions and taking calculated risks to challenge the status quo of the security industry. We’re a tightly knit t...eam, one which encourages debate and collaboration, and we make sure to celebrate both individual and team achievements -whether that’s in the office, or after hours.
Find work that’s fun and rewarding
We value the important contribution that our employees make to our business and want to make sure that working at QCIC is fun, as well as rewarding. In addition to a competitive compensation package, we support a regular and varied social calendar every month to reward our people for their hard-work and build a strong team spirit.