The Learning Media and Technology Coordinator leads the UMD learning media and technology services and is an essential team member of the ITSS Academic Technology Group which works across collegiate units and teams to which works across collegiate units and teams to explore, design and support innovative uses of technology to support teaching and learning at the university.
The Coordinator will apply their expertise in multimedia and advanced learning technologies to contribute to digital strategies/initiatives and the advancement of digital capacities to benefit faculty, staff, and students. Responsibilities include, but are not limited to, evaluating and integrating existing software tools, designing and implementing new forward-thinking solutions, and consulting with academic faculty and instructional staff on technology choices, processes, and tools for discipline based multimedia-based projects.
Whether a course is face-to-face or 100% online, this individual supports the exploration and development, integration of learning technologies and seeks to creatively integrate them within educational experiences.
Essential Job Functions:
Select, hire, and train student consultant staff.
Plan, assign and direct work, appraise performance student staff.
Manage work schedule and approve time submissions.
Create appropriate guidelines and procedures for staff.
Foster a work environment that encourages initiative, creativity and cooperation.
Plan and manage daily operations of the center including, but not limited to, equipment checkout, hardware and software support, workshops/events, videography and video captioning services for students, faculty and staff.
Research and recommend appropriate systems, software, hardware, and vendors to ensure a consistent and seamless experience for faculty and students.
Maintain inventory and detailed records to track life expectancy of equipment and to plan for replacements. Coordinate technology installations and replacement schedules.
Plan budget and provide equipment purchase requests to Classroom Team.
Create appropriate guidelines and procedures for multimedia technology use.
Lead video captioning services that includes collaboration with Library and UMN system personnel, working with external vendors and providing media conversion services.
Plan and coordinate training, communication and outreach to promote services and programming of the center.
Serve as main point of customer service contact for multimedia helpdesk support.
Develop and maintain benchmarks to plan expanded use and growth of the center.
Consultation and Outreach (35%)
Collaborate with Academic Technology group, Library and UMN system personnel to plan, promote and facilitate in-person and virtual consultations, trainings, workshops and other sessions related to learning media and technology in response to instructional needs and strategic priorities.
Collaborate with colleagues, faculty and instructional staff with a wide variety of technological skill levels from a variety of backgrounds to identify, develop and implement appropriate digital media solutions for teaching and learning across different instructional environments (classroom, hybrid, flipped, online).
Collaborate with Disability Resources, UMN Video and Media services and other appropriate units to understand and provide support for creating accessible digital media content.
Support the building and integration of the digital media elements in the university’s digital learning environment (Canvas, Kaltura, etc.)
Discuss digital media options and assist faculty and instructional staff with evaluation and selection of appropriate tools.
Support the creation and development of effective, engaging, and high-quality video and multimedia learning resources for faculty, instructional staff and students.
Assist in the production and post-production of learning media and other special media projects
Design innovative and creative course integrated projects, using university collections and local resources, in collaboration with academic faculty and instructional designers.
Design new or customize existing training materials, as needed.
Prepare and communicate information about workshops and sessions, which may include emails, website content, registration and tracking.
Daily administrative tasks and team-related functions. (10%)
Provide educational technology support to faculty and instructional staff and follow through until issues and problems are resolved or escalated.
Assess, prioritize, and track projects and processes using web based tools and tracking systems (RT, ServiceNow).
Participate in weekly staff and team meetings.
Communicate project progress as needed.
Leverage project management skills and tools to manage the completion of individual and team projects.
Cross-training and support for other team members.
Staff Development, Professional Growth and Industry Research (5%)
Keep abreast of digital media innovations related to teaching and learning.
Participate in University committees and other related communities of practice to learn and share knowledge about digital media.
Engage in ongoing professional development including relevant conferences as an attendee or presenter
Maintain a commitment to the University of Minnesota Duluth’s strategic goals, including those that encourage equity and diversity.
Complete other duties as assigned in support of the department and University goals.
Bachelor’s degree (BA/BS) in a related field of study.
Two years of related digital media technology experience with a related BA/BS degree. Or, four-years of related experience with a non-related BA/BS degree.
Excellent written and verbal communication skills.
Experience providing excellent customer service.
Ability to effectively interface with a diverse community of end users and constituents.
Demonstrated ability to take initiative, explore technologies and learn new skills.
Master's degree in a related field from a regionally accredited institution/university or equivalent international university.
Experience supervising student or professional staff.
Knowledge of multimedia equipment including a/v mixers, microphones, digital SLR and video cameras, video production, multimedia furniture, and best practices for use
Knowledge and experience using Adobe Creative Suite and other multimedia software such as Captivate or Final Cut Pro
Possess a working knowledge of at least one of the following: AR/VR/MR development platforms, web publishing, or 3D technologies.
Possess a working knowledge of HTML, CSS, and basic graphic web design.
Ability to evaluate and process video captioning needs.
Experience developing dynamic and interactive media, and/or interactive scholarly works for multiple devices.
Experience offering in-person and virtual group trainings, workshops and sessions.
Experience supporting faculty, instructional staff and students in the exploration and implementation of evolving learning media technologies in higher education or comparable environment.
Knowledge of Web-based course delivery platforms to help accomplish teaching and learning goals across different instructional environments (classroom, hybrid, flipped, online) including the design and development of accessible course materials/activities.
Ability to interpret instruction needs and translating those needs to multimedia solutions.
Ability to understand physical lab space and digital content accessibility issues.
Project management experience.
Ability to resolve customer concerns.
Ability to organize and pay attention to details.
â‹Physical and Environmental Conditions: • Accommodations may be made for some of these physical demands for individuals who require and request such accommodation: • Mobility to work in a typical office environment and use standard office and computer equipment. • Stamina to remain seated and maintains concentration for extended periods of time. • Vision to read printed materials and computer screens. • Hearing and speech to communicate effectively in oral and written forms, in-person, and over the telephone. • Agility to manipulate library materials. • Strength and ability to lift materials weighing up to 40 pounds on a regular basis.
NOTE: This job description is not intended to be all-inclusive. The employer reserves the right to change or assign other duties to this position.
Internal Number: 333980
About University of Minnesota, Duluth
The University of Minnesota Duluth integrates liberal education, research, creative activity, and public engagement and prepares students to thrive as lifelong learners and globally engaged citizens.