Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Washington University IT, Division of Shared Infrastructure (Network Engineering). This position is for the Danforth Campus.
Assist senior technicians in install, maintain, and repair of voice, data, CATV, fiber optic, uninterruptable power supplies (UPS), Distributed Antenna System (DAS), video network systems and other related network technologies. May also configure, troubleshoot, and repair voice, data, coaxial lines, fiber optic, video circuits, and switches. Assist senior network technician with data center network-related work requests; perform project review prior to implementation and during project execution to ensure adherence to technical specifications and low voltage structured wiring standards. Specifications are provided to employee for applications/tasks when appropriate. Troubleshooting may be performed on-site or through a network monitoring/diagnostic tool(s). More complex network problems are escalated to higher level networking analysts or specialists or vendors for resolution. Technician performs a wide variety of IT responsibilities and must adhere to the infrastructure standards of the University.
PRIMARY DUTIES AND RESPONSIBILITIES:
Assists senior technicians with departmental planning and implementation of systems and services in the data center and other critical facilities. Works with senior technicians to perform and coordinate data center moves, adds, and changes.
Assists senior technicians with logging and auditing of all department facility access control systems; works with appropriate individuals to ensure all card access systems are programmed and audited on a regular basis.
Assists senior technicians with installing, terminating, testing, fusion splicing and cross-connecting voice, data, coaxial, fiber and video cabling. Ensures that applicable structured low voltage wiring standards are followed and cable management systems are updated.
Supports/maintains the campus wide copper plant; performs underground cable locates and updates GIS accordingly; assists senior technicians with support and maintenance of campus cable television (CATV) plant, including performing moves, adds and changes.
Assists senior technicians with performing department’s facilities and spaces quality assurance inspections; maintains detailed records of all facility maintenance, repair and site monitoring; coordinates and schedules all data center preventative maintenance and emergency repairs with vendors and contractors.
Assists senior technicians support/maintain campus wide UPS units in all telecom rooms.
Assists senior technicians with troubleshooting campus wide DAS system connectivity issues.
Perform other duties as assigned.
Associate’s degree in computer science or related field of 1 year of relevant experience or equivalent combination of education and experience.
Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.�
Planning and Organization: Ability to work independently with minimal supervision
Technical Knowledge: Understands the integration of operating systems and platforms; has an understanding of the individual components and of their relationship in data network design; proficient in the operation and relationship of network hardware and software; ability to understand functional system integration issues; understands technology components (not just based on script) to diagnose routine problems; ability to spot trends in reoccurring problems and assist in developing solutions
Technical Solution Development: Ability to implement solutions of medium complexity and follow standard operating procedures
Technical Support:� Ability to independently resolve routine and problems within areas of responsibilities; ability to troubleshoot problems by probing users for information relevant to solving problem; ability to perform limited diagnostics on assigned software and hardware.
The hiring range for this position is $21.18 - $26.99 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Standard computer department working environment with standing, walking, and lifting less than 50 pounds required.
A moderate amount of work performed at customer site.
Position will serve in the on-call rotation.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.