UC San Diego Policy will not allow this position to receive work visa sponsorship.
We are a dynamic organization looking for our next great hire to join our team in La Jolla, California. UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. UCSD IT Services (ITS) embraces the fun, agility and innovation of a startup culture while enjoying the security of having technology already deployed with a large and rapidly growing customer base. This is a rare chance to take your career to the next level in one of today's hottest tech industries.
We are seeking a talented manager who will be the IT Service Offering Manager for UC San Diego Extension. UC San Diego Extension is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization.
In addition, Extension employs about 1,000 active by-agreement instructors. Extension operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 (including some Spanish language elements) with webcasting and video-conferencing capability. Extension also has a strong web presence with e-commerce operating 24/7.
There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. Extension supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, Extension operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.
This position will be responsible in overseeing the end-to-end delivery of administrative and student IT online services provided by both direct and indirect reports, and other dependent technical functions, develop staff responsible for service delivery, and manage the continuous improvement processes to meet and exceed established service level commitments.
Leads a multidisciplinary team to deliver highly effective strategic solutionsto meet the demands and needs of fast-paced and continuously changingservice line.
Understands the business objectives of the organizations and forms strongpartnerships with UC San Diego Extension managers and leaders to deliverright-sized solutions promoting an effective partnership between business andtechnology.
Applies advanced IT professional concepts and campus/Extension/OP objectives to resolve highly complex issues in one or more IT areas of specialization where analysis of situations or data requires an in-depth evaluation of variable factors.
Responsible for delivering best-in-class service utilizing industry standard practices; monitoring KPI metrics on service levels, participating in major incidents and requests and inquiries for the service portfolio.
Maintains documentation and updated service roadmap on the portfolio.
Solid interpersonal and management skills. Proven skill in managing technical staff. Ability and experience in managing a group of application programmer/analysts engaged in the development, implementation and maintenance of sophisticated online applications. Excellent oral and written communication skills.
Strong critical thinking, persuasion/negotiation, conflict resolution, mentoring and staff development, leadership/management, problem solving, human resources policies and procedures relating to management responsibilities.
Programming experience in Microsoft and UNIX based environments within large-medium scale computing centers utilizing current Microsoft and RedHat Enterprise environments. Understanding of the following technical concepts: Business Intelligence tools and frameworks such as Cognos, Tableau, and Microsoft reporting services -High availability and disaster recovery. Identity Manage
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.
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