Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. While its home campus is located in Bellingham, Washington, WWU on the Peninsulas has 3 locations, the Olympic College campus in Poulsbo and Bremerton, and Peninsula College in Port Angeles in order to better serve the Kitsap and Olympic Peninsulas. WWU on the Peninsulas provides a distinctive Western experience in programs tied to the unique strengths and needs of the communities west of Puget Sound. We respect and serve a broad spectrum of learners in high-quality degree and non-degree programs that are multidisciplinary, flexible, and rigorous. We foster mentorship, collaboration, and equity through education.
About the Department
Outreach and Continuing Education (OCE) at Western Washington University expands and diversifies Western’s offerings throughout the Puget Sound region, the state of Washington, and globally to provide learning options for the contemporary student.
OCE connects diverse learners to the Western Experience by collaborating with colleges, departments and the community, linking university resources with educational needs and opportunities —including international education opportunities—in support of the State’s education attainment goals and Western’s strategic goals.
OCE supports Western’s mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
For more information on Outreach and Continuing Education, please visit our website.
About the Position
The Outreach and Continuing Education Media Technician Senior provides basic technology and media support to faculty, staff, and students in the delivery of academic programs and operational functions at sites supported by Outreach and Continuing Education, including Bellingham and other locations. This position may be responsible for providing basic technology support for Western’s programs, supporting instructors and staff in the delivery of interactive classes and meetings, and communicating issues with supervisor(s) and partner institutions.
General Technology Services and Support
Core functions may vary from site-to-site:
Support and respond to Western faculty, staff, and students with general technology-related questions;
Provide support for staff, faculty, and academic programs in scheduling media-enhanced classrooms and services;
Support Interactive Television (ITV) classes for Western programs and serves as a liaison between Western, Peninsula College, Olympic College, and Washington State University; to conduct quarterly testing and reporting of issues;
Provide basic Microsoft Office-related (Word, Excel, PowerPoint, Outlook) support;
Provide basic hardware and software support, within position scope;
Enter questions and solutions into OCE Technology Services helpdesk;
Coordinate efforts to test technology and media-based services for Western programs, faculty, and staff;
Provide basic-level support for technical equipment (set-up, activation, etc.);
Provide in-class support, if services not available from a partner campus/institution;
Refer questions, as appropriate, to appropriate help desk;
General Office Duties
Answer inquiries pertaining to position responsibilities via e-mail and phone;
Operate general office equipment in support of programs and operations;
Coordinate, in a timely manner, with Extended Education on all matters of program operations and administration;
Recognized ability to follow established office policies and procedures;
Other duties and projects as assigned.
High-school diploma or equivalent
6 months of related experience
Demonstrated understanding of educational technology and media
Demonstrated proficiency of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Demonstrated strong written and oral communication skills
Ability to work across sites and locations
Ability to work flexible hours, including evenings and weekends
Washington State driver’s license or ability to travel from location to location
Additional education or experience related to position functions
Earned certifications pertaining to job functions (e.g. Microsoft Office Specialist)
Demonstrated experience supporting media in an educational setting
Demonstrated experience supporting technology-related issues in an educational setting
Demonstrated experience supporting instructors in delivering interactive television (ITV) content
Experience with databases (e.g. Microsoft Access)
Positions typically start at $15.98/hour.
This position is provisionally part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.
Please include the names and contact information of three professional references.
Closing Date Notes
Pooled position - open continuously
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); email@example.com
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at firstname.lastname@example.org. The report can be found at: Annual Security and Fire Safety Report.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.
With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouver, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.
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