As the USC Annenberg School for Communication and Journalism embarks upon a new era of digital media communication and education, with facilities that feature high tech modular learning spaces, we are searching for an enthusiastic and organized coordinator to join our dynamic and collaborative Annenberg Digital Lounge Team.
The Digital Lounge Coordinator will support the Digital Lounge priorities through the management and coordination of a wide range of student and faculty multimedia support services. These services include, but are not limited to helpdesk support, workshops, events service portfolio, Adobe Certification Course programming, web services, and technology curriculum development.
The Coordinator is expected to work from 8:30 a.m. to 5:00 p.m. Monday through Friday, with flexibility for evening shifts and weekends.
Maintain and shepherd a positive, organized, and professional customer service-oriented environment.
Collaborate with staff and student team to communicate and promote programming through newsletters, social media, and the Annenberg Digital Lounge website.
Provide software support for students, faculty and staff.
Oversee and run workshops, events, and Certification courses, including sign in, equipment set up, capturing photos, break down, etc.
Maintain and update procedures and workflows for helpdesk, workshops, and Adobe Certification programming.
Coordinate and schedule workshops, events, and Adobe Certification courses with internal resources and third parties/vendors.
Hire, supervise, and schedule a team of student worker Media Support Specialists for the helpdesk space. Ensure the Lounge is opened and closed.
Ensure workshop service portfolio covers all areas of focus: Creative Media, Data Analytics, and Personal Branding.
Measure programming success through data collection and reports.
Assist with setting up and proctoring Adobe Certification exams. Coordinate project with IT team.
Oversee web admin projects and tickets with outside vendor(s).
Assist with projects on a need-by basis, including administrative support, note taking, preparing meeting materials, research, budget, etc.
Track and maintain invoices, billing, timesheets, and budgets.
Conduct research on new and emerging technologies. Make recommendations and generate reports as needed.
Excellent client-facing, written, and oral communication skills including the ability to interact effectively and maintain relationships with a diverse population of students, staff, faculty, and third party vendors.
Solid organizational skills including attention to detail and ability to multitask.
Strong analytical skills.
Be receptive to critical feedback.
Ability to work independently.
Proven work experience as a project administrator and/or manager in an Education and/or IT field.
Strong working knowledge and familiarity with productivity tools, including Microsoft Office, Google Drive and/or One Drive, project management tools (i.e. Basecamp, Asana), etc.
Ability to explain technical concepts to non-technical people in a positive, patient and friendly manner.
Ability to work efficiently on simultaneous projects and manage time.
Ability to troubleshoot and quickly learn and support new software and solutions.
Flexibility in work scheduling is required. May include some evenings and weekends.
Comfortable working with Macs, PCs, and mobile devices in a platform- agnostic, innovative, âBYODâ environment.
Experience with program development, training, and/or curriculum development
Experience with Adobe Creative Cloud
Experience with data analytical software, such as Tableau, R, SPSS, etc.
Experience with multimedia post production
Web Programming: HTML/CSS skillset
Bachelorâs Degree in Communication, Design, Education, IT, or related field. Associates degree and combined education/experience can substitute for minimum education.
Masterâs degree preferred.
Minimum of three (3) years related professional experience.
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Salary decided upon experience.
Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; central Los Angeles location with easy access to commuter trains, transit subsidy program, buses and free tram pick up services; discounts to sporting and other campus events.
About the Annenberg School for Communication and Journalism
Located in Los Angeles at the University of Southern California, the Annenberg School for Communication and Journalism is a national leader in education and scholarship in the fields of communication, journalism, public diplomacy and public relations. With an enrollment of more than 2,200 students, USC Annenberg offers doctoral, master's and bachelor's degree programs, as well as continuing development programs for working professionals across a broad scope of academic inquiry. The school's comprehensive curriculum emphasizes the core skills of leadership, innovation, service and entrepreneurship and draws upon the resources of a networked university located in the media capital of the world. For additional information, see our website: https://annenberg.usc.edu/.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email atÂ firstname.lastname@example.org. Inquiries will be treated as confidential to the extent permitted by law.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 1 year, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Familiarity with one or more operating systems.
Internal Number: REQ20085811
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.