Colgate University, among the top liberal arts institutions in the country, seeks an experienced and thoughtful Lead Classroom & Event Support Specialist, to join Information Technology Services.
This is an exciting opportunity for a forward-thinking professional who is passionate about working at the intersection of teaching, learning, and technology.
You will be accountable for the following:
Serve as a lead with other team members and IT technicians to assist in the development of work procedures and training others.
Responsible for providing on the job guidance to others , maintaining quality control and ensuring deadlines are met.
Accountable for providing direct support to academic programs and administrative departments to ensure the sound delivery of video and audio programming, presentations, classroom content and other digital media.
Lead regularly scheduled or limited scope projects as assigned.
Accountable for supporting physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, digital signage, and department specific installations.
Accountable for providing direct event support by operating video cameras, audio mixers, public address sound systems, placing microphones and podiums, and ensuring presentation materials are queued and accurately displayed.
Accountable for documentation of client interactions, incidents and requests.
Accountable for communication about problems and resolutions according to defined standards of practice.
Specific accountabilities include but are not limited to:
Responding immediately to classroom support escalation incidents to resolve emergent issues.
Providing support and light installation for audiovisual and multimedia installations in classrooms, conference rooms and public spaces across campus.
Performing maintenance checks, troubleshooting, and programming of audiovisual equipment.
Providing audio mixing and sound reinforcement for classes and events on and off campus.
Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.
Preparing for and supporting events requiring audiovisual equipment, as assigned. * Assisting with live and studio recordings, lecture capture and campus wide seminal events.
Ensuring proper documentation, notification, escalation, tracking, and follow up of audiovisual related incidents.
Responsible for timely completion of small projects, or providing support to a project leader, in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas, to include assistive technologies.
Using technical expertise and experience to exercise a sufficient level of judgment to make decisions in support of project completion.
Three or more years of directly related professional experience.
Ability to shift priorities.
Working knowledge of Windows and Mac OS.
Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms.
Understanding of the principles of stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians.
Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Ability to follow direction from peers, faculty, artist, and gallery staff to achieve the appropriate vision for installations.
Experience working in Higher Education is preferred.
Extron programming experience highly preferred.
Experience in researching and installing assistive technology.
Associates degree in Information Technology, Electronics, Communications, or a related field highly desirable. A combination of education and comparable work experience will be considered.
Bargaining Unit Employees must apply by March 2, 2020.
Ability to wear compression and puncture resistant footwear, as required.
Ability to wear a hard hat in job site and construction areas, as required.
Ability to wear safety glasses, as required.
Ability to wear body harness for aerial lift equipment and fall arrest systems, as required.
Ability to wear electrical safety/hazard rating category (HRC) 2 protective clothing and apparel, as required by OSHA.
Ability to lift 50 lbs.
Ability to work in heights of excess of 6 ft.
It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply.
Internal Number: 2810
About Colgate University
Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students and faculty in local, national, and global communities.